Privacy Policy

The Privacy Policy below details how data collected about you by PaperMend through your use of this website (www.papermend.com) ("the Website"), and by other means, is used by PaperMend. PaperMend assures you that it will only use your data as specified here and for its legitimate business reasons.

1. Unless otherwise provided in the Privacy Policy or the Terms of Use Terms of Use PaperMend will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. PaperMend will only pass your data to other third parties in accordance with this Privacy Policy, the Terms of Use Policy, any other terms and conditions of sale or supply, or if required to do so by law. PaperMend may disclose your data to certain permitted third parties, such as third party service providers, PaperMend's own professional advisers who are bound by confidentiality codes and when PaperMend is legally obliged to disclose your data.

2. For the purposes of the Data Protection Act 1998 ("DPA"), the data controller is Webwalker Limited, unless otherwise confirmed in writing to you at the time your data is collected by PaperMend.

3. PaperMend can obtain personal data from you (including your name, postal address, telephone number, email and payment details) from a number of different sources:

i. When you supply us with your details, when discussing matters over the telephone with us, or if you submit a request for details to be provided to you by mail or email, or via the Website.

ii. When you submit a completed "Form" on the Website to PaperMend, together with any applicable methods of payment.

iii. Via your individual IP location. This is a function of the Website that enables PaperMend to assess session information relating to the use of the Website, such as the duration of the visit and the type of browser used. Such information is only used for PaperMend to evaluate use of the Website, as well as for PaperMend to diagnose problems with its server and to administer the Website.

iv. Through "Cookies" [in order to provide Customers with the Services detailed on the Website and to give a Customer access to the customer secure area of the Website and to be able to identify the Customer correctly].

4. PaperMend needs your name, address and/or email address so that it can send out information to you that it thinks may be of interest to you. PaperMend also requires this information about you in order to fulfil orders and provide you with its services.

5. In order to complete your orders for services, PaperMend may need to collect information about you to pass to third parties (e.g. contractors and Editors) for the purposes of supplying products and services to you. This will involve the transfer and storage of information outside the European Economic Area ("EEA") and by providing PaperMend with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. The information collected may include your name and any other relevant information required for performance of the services.

6. You have the right to ask PaperMend not to process your personal data for marketing purposes. You also have the right to access information held about you by PaperMend. Your right to access can be exercised in accordance with the DPA, as amended from time to time, and any access request may be subject to a fee of 10 pound to meet PaperMend's costs in providing you with details on the personal data we hold about you.

7. PaperMend operates in accordance with the DPA, and any amendments thereto.

Security

At PaperMend we understand the importance of security, particularly for our business customers, and we are committed to provide a secure environment within which your documents are managed. We take a range of measures to protect your account, your documents, our business system, our website and our computers.

All our customers are issued with their own log-in and changeable password. You are recommended not to disclose these and to ensure they are not accessible to others. If you forget your password please click on the "forgotten password" button on the Log-in area accessible from the left-hand panel of the Home page.

Each of our customers has access to their own secure area for communicating with PaperMend Editors and Admin. Each secure area of the site is protected by SSL encryption, identifiable by the letters 'https' at the start of the web address and the yellow padlock icon on the browser status bar. Secure areas are equipped with the means to transfer files within the security protection provided by our hosting service. To increase security we prohibit transfer of documents via e-mail.

Our business system is designed to the quality standards of ISO 9001, with security of data as one of our prime objectives. Data processing is in accordance with the UK Data Protection Act 1998. We regularly carry out security reviews of our system to identify any areas where we can make improvements.

Our website is designed with in-built protection measures, and we provide our computers with the latest continually updated protection software. You are recommended to install and maintain anti-virus software on your own computer(s) for your own protection and to help prevent contamination spreading to others.

We have a policy that we do not keep any personal bank account or company bank account details on the website or its associated database. All such information is securely stored off line.

Whilst we are committed to security and take all reasonable precautions, we cannot offer any guarantee of security.

Please contact us if you have any queries or questions on security.